Last updated: March 01, 2023
Please read these terms and conditions carefully before using thesupplyanddemand.co.uk website and making purchases from Supply And Demand®.
Introduction
This website is owned and operated by Supply And Demand® Ltd (“Supply And Demand®,” “we,” “our,” or “us“). These Terms of Use (“Terms“) govern your access to and use of our website, including any content, products, and services offered on or through the websites thesupplyanddemand.co.uk and any related domains or subdomains (collectively, the “Site“).
By using this Site, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use this Site. We may revise these Terms at any time by updating this page. By using the Site, you agree to be bound by any such changes.
Use of the Website
Subject to full compliance with these Terms, Supply And Demand® grants you a limited, personal, non-exclusive, non-transferable, and revocable license to access and use the Site. You agree not to use the Site for any unlawful purpose.
You are solely responsible for all use of the Site and must comply with all applicable laws. You may not frame or utilize any framing techniques to enclose any trademarks or logos without our prior written consent. Any unauthorized use terminates your right to access the Site.
Purchasing Products
You may purchase Supply And Demand® products through this Site, our retail stores, or authorized resellers. Additional terms and conditions may apply to sales, such as return policies. Any additional terms will be disclosed at the point of purchase.
All product details, descriptions, pictures, and prices displayed on the Site are subject to change at any time in Supply And Demand®’s sole discretion. We make reasonable efforts to accurately display colors and product details, but actual colors and products may vary.
Supply And Demand® reserves the right to discontinue or change product specifications, materials, and availability at any time without notice. We reserve the right to refuse orders based on inappropriate or offensive content.
Some products may be available exclusively online or in-store. You must be at least 18 years old to make purchases through the Site.
Product Availability
We strive to maintain accurate product availability info, but cannot guarantee any product displayed on the Site will be in stock when you attempt to purchase it. Out-of-stock merchandise cannot be purchased until it is available again.
Supply And Demand® may discontinue products or change product materials and designs at any time. We are not liable for any damages if a product you purchased becomes unavailable later.
Prices and Payment
All prices are in GBP (£) unless otherwise noted. Prices may change at any time in Supply And Demand®’s sole discretion prior to purchase. If a pricing or other material error occurs, we may cancel or modify your order.
We accept most major credit cards and PayPal through secure checkout. You represent you have the legal right to use any payment method provided. Your payment method will be charged at the time of purchase or order placement.
If payment cannot be processed or is reversed, Supply And Demand® may cancel your order and attempt to resolve the issue by contacting you at the email or billing address provided.
Promotions, Discounts, and Gift Cards
Promotional codes and discounts have specific terms disclosed during the offer. They cannot be combined with other offers unless expressly permitted.
Supply And Demand® gift cards do not expire and may be used for purchases at thesupplyanddemand.co.uk and our retail stores. Gift cards cannot be reloaded, resold, transferred, or redeemed for cash.
Shipping and Delivery
When you purchase a product, we will estimate shipping dates and delivery times. We work hard to meet shipping estimates but cannot guarantee delivery by a specific date. We are not liable for any damages related to shipping delays or product unavailability.
Shipping charges will be disclosed before checkout based on your address, order details, and selected shipping method. Title to and risk of loss for products passes to you when delivered to the shipping carrier.
If no one is available to accept delivery, your order may be returned, require reshipment, and incur additional charges. Supply And Demand® is not responsible for lost or misdirected shipments due to incorrect or incomplete address information provided by you.
Returns and Refunds
If you are unsatisfied with your purchase from Supply And Demand® for any reason, you may return it for a full refund subject to the following terms:
- Items must be returned within 30 days of the delivery date in new, unused condition with original tags and labels.
- You are responsible for shipping costs to return items. We will pay to reship exchanged items.
- Refunds are generally processed back to the original payment method within 30 days of our receiving the return.
- Clearance and sale items may be returned for an exchange or Supply And Demand® credit only, no cash refunds.
Please review our full Return Policy for additional details before initiating a return.
User Content
You are solely responsible for any content, notes, messages, photos, videos, or other media that you upload, publish, or display on or through the Site (“User Content”). You represent and warrant you will not upload or share User Content that is unlawful, offensive, tortious, obscene, or violates third party rights.
We do not claim ownership of your User Content, but you grant us a perpetual, worldwide license to use it for our business purposes. We may edit, copy, display, distribute, remove, or disable access to User Content at our sole discretion.
Intellectual Property
The Site contains copyrighted material, trademarks, and other proprietary content owned by Supply And Demand® and third parties. Any copying, redistribution, use, or publication by you is strictly prohibited without our express written permission.
Online Purchases Terms
This section provides additional terms that apply specifically to online purchases through thesupplyanddemand.co.uk:
Account Registration
You may need to register for an account to place orders on our Site. You must provide accurate information and keep your account details updated. You are responsible for maintaining the confidentiality of your account credentials.
Product Details
We try to display product images shown in real-time along with accurate descriptions, specs, and pricing. However, there may be differences between the product details displayed online and the actual product shipped to you due to manufacturing changes or photography lighting. We are not liable for such discrepancies.
Order Verification
Your receipt of an order confirmation does not signify our acceptance of your order. We reserve the right to accept or deny orders at our sole discretion for any reason. We will charge your payment method for accepted orders only.
Digital Goods
Any digital files, images, 3D assets, or virtual goods you purchase may be covered by additional license terms presented at purchase. Use of digital files is at your sole risk. We do not warrant digital goods against any damage or loss.
Sales Tax
If you purchase tangible products, sales tax will be added to the final sale price where required by law. You are responsible for paying this tax depending on your location.
Disclaimers and Limitation of Liability
The Site and products therein are provided on an “as is” and “as available” basis, with no warranties express or implied. We expressly disclaim any warranties of merchantability, fitness for a particular purpose, quiet enjoyment, or non-infringement.
Supply And Demand® is not liable for any indirect, incidental, consequential, or punitive damages arising out of your use of the Site. Our total liability to you from any damages arising out of this agreement shall not exceed the amounts you paid to us in the past 12 months.
The limitations in this section apply equally to third parties referenced or appearing on the Site. We are not liable for unlawful conduct by third parties that impacts you while using the Site.
Indemnification
You agree to defend, indemnify, and hold harmless Supply And Demand® from any third party claims, damages, liabilities, and expenses arising from your use of the Site or violation of these Terms, including reasonable attorney’s fees and costs.
We reserve the right to take exclusive control of any matter subject to indemnification at our own expense. In such case, you agree to cooperate fully with us upon request.
Termination
We reserve the right to suspend or terminate your access to the Site at our sole discretion and without notice, including for violation of these Terms. We are not liable to you for any damages related to terminating access to the Site.
Upon termination, all licenses and other rights granted to you in these Terms will immediately cease. We reserve the right to retain any information within our databases notwithstanding termination of our relationship with you.
Dispute Resolution
These Terms are governed in all respects by the laws of the United Kingdom. Any dispute arising out of or relating to these Terms or the Site shall be resolved solely through confidential binding arbitration in the UK. Arbitration shall utilize a single arbitrator appointed by mutual agreement or the London Court of International Arbitration.
Any arbitration will take place on an individual basis – class arbitrations and lawsuits are not permitted. If any part of this arbitration provision is deemed unenforceable, the remainder shall remain in effect.
General Provisions
Any right not expressly granted to you under these Terms or any applicable Additional Terms is reserved by Supply And Demand®. If any provision of these Terms is found illegal or unenforceable, it shall be severed without affecting the enforceability of the remaining provisions.
Our electronic records and communications with you shall be deemed valid business records. An electronic or printed version of these Terms shall be admissible in any legal, regulatory, or dispute resolution proceeding to the same extent as an original signed document.
We may freely assign or transfer these Terms and our rights and obligations under these Terms. You may not transfer, assign, or delegate any rights or obligations under these Terms.
Our failure to exercise or enforce any rights or provisions of these Terms does not constitute a waiver of those rights or provisions. You agree section titles are for descriptive purposes only and do not limit or otherwise affect the applicable terms. No agency, partnership, employment or joint venture is created by these Terms.
Contact Us
Please get in touch if you have any questions about these Terms or your dealings with our Site:
Supply And Demand®
Email: [email protected]
Phone: 020 7946 0020